Refund policy

Everymori establishes uniform return rules to clarify the rights and obligations of both the store and each purchasing customer. Any demand for returning goods or applying for a monetary refund must be initiated no later than 30 calendar days after the logistics provider marks your package as delivered.

Products intended for return must stay intact without any wear, cleaning, self-modification or surface damage. Every original box, brand label and matching accessory that came with the item should be sent back together. Merchandise made with custom personalized engraving, end-season clearance stock, digital downloadable content, gift cards and opened skincare items are permanently non-refundable and non-exchangeable.

To launch a return request, draft an email to our customer service mailbox, and make sure to attach your order reference ID, clear shot photos of the product and a straightforward statement explaining your reason for return. Our service staff will examine your submission within one business day and send formal return authorization materials once your application gets approved.

The division standard for return delivery charges is as follows:
  1. If products arrive broken, carry factory defects, or we dispatched the wrong item variant due to internal warehouse errors: Everymori bears all return shipping fees with zero extra expense passed to buyers.
  2. If you apply for returns simply because of inappropriate sizing, unsatisfactory color appearance or personal preference shifts: Customers take full charge of all return delivery expenses; the delivery fee you paid during checkout will never be returned under any circumstance.

    After our receiving warehouse checks and confirms your returned goods satisfy all return criteria, the corresponding fund will be transferred back to your original payment channel within 5–7 working days. Any capital delay triggered by bank internal clearing workflows is beyond our management scope and will not bring additional compensation.

    For handling defective product claims: Capture clear pictures showing damage flaws and send them alongside your order ID to our service email within 48 hours after parcel receipt. Once we finish damage validation, you can pick either a complimentary re-delivery of the same product or a full refund covering your entire order payment amount.

    Brand Title: Everymori

    Service Mailbox: crystalowens93506@outlook.com

    Registered Physical Premise: 6314 Fanning Cir, Fayetteville NC 28314, United States